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Fredrickson Communications

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City of Minneapolis Usability Testing and Website Redesign

Solution
Heuristic evaluation, user feedback, and design guidance
Client
City of Minneapolis
Summary

Fredrickson conducted a formal heuristic evaluation of the City’s site, obtained feedback from users, and provided extensive recommendations with design mockups.

After the new interface and information architecture were implemented, the City of Minneapolis’ website ranked first in Brown University’s second annual analysis of government agency websites in America’s 70 largest cities. The site rose to the top position after placing 11th in 2001.

According to City Web Site Manager Debra Parker, “it was so good to have a credible roadmap for change. …We wouldn’t have been able to accomplish the work as quickly or as effectively without the groundwork laid by the usability study.”

See the results at: http://www.ci.minneapolis.mn.us

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