Self-Service Nation - Usability test videos and slide deck
from, Director of Usability Services
on February 01, 2012
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Thanks to everyone who attended our Self-Service Nation webinar.
During the webinar, I mentioned some of the navigation and other usability problems we found during a test we did on the City of Los Angeles' website. Here are some video clips from that test, so you can see the issues firsthand:
And here's the Self-Service Nation slide deck (.pdf). Again, thank you to everyone who attended. J. Hruby and I had a great time presenting and we hope you found it informative. Stay tuned for more webinars in the Fredrickson User Experience Webinar Series.
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